What is your shipping policy?Updated 3 months ago
At HeySunday, we are dedicated to providing our customers with efficient and reliable shipping services. Below is a comprehensive overview of our shipping process to ensure you have all the information you need:
- Shipping Method: We ship all products exclusively through USPS First Class Mail to provide our customers with free shipping. All orders are dispatched from our fulfillment center in Richmond, Virginia.
- Processing Time: We strive to process and ship orders on the first business day after they are placed. You will receive a confirmation email once your order has been placed and another email once your package has shipped.
- Delivery Time: Standard shipping typically takes 3-5 business days to arrive after shipping, depending on your distance from our fulfillment center. Please note that delivery times are approximate and provided by the carrier, and they may vary based on location, shipment method, and other factors.
- Tracking Information: Please note that USPS First Class Mail does not include tracking information. This allows us to offer free shipping, but it means we cannot provide a tracking number for your order.
- Delayed or Missing Orders: If you encounter any issues with shipping after receiving a shipping confirmation email, or if your order hasn’t arrived within the expected timeframe, please refer to the steps in the article What should I do if my order has not arrived by the estimated delivery time?. We are committed to ensuring you receive your order promptly and will assist you in resolving any issues.
For any questions related to shipping, feel free to reach out to us using our Contact Form or emailing us at [email protected]. We strive to provide the best service and appreciate your understanding.
Thank you for choosing HeySunday. We look forward to serving you!
*Our Shipping Policy can also be accessed at: https://heysunday.com/pages/shipping