What happens with my order if I cancel my subscription?Updated 19 hours ago

Canceling your subscription stops all future orders — here’s exactly how the timing works:
 
If you cancel more than 24 hours before your next order date
Nothing further will ship or be charged — you’re all set. (Your next order date is shown on the main page of your customer portal, so it’s worth a quick check when you cancel.)
 
If you cancel less than 24 hours before your next order date
That order may have already been processed. Anything already processed will still ship and be charged as normal — it will simply be your last shipment, and no further orders will follow.
 
Canceled, but still received a charge or shipment?
First, check your portal to confirm the cancellation went through — you should also have a confirmation email from us. If the order was processed before you canceled, the situation above applies. If the timing looks wrong to you, contact us at [email protected] with your order number and we’ll look into it. Unopened items may also be eligible for a return — see our article “Do you accept returns?”
 
In short: cancel at least 24 hours before your next order is scheduled, and confirm your next order date in the portal when you do. We’re always here to help at [email protected]!