How to cancel an order?Updated 19 days ago

To cancel an order before it ships, please contact us as soon as possible using our Contact Form or by emailing [email protected]. If your order has not yet been processed, we will do our best to stop it from shipping.

If the order has already been processed and is on its way:

    1.    First-Time Purchases

We will assist you with managing any related concerns - If you are unsatisfied with your first-time purchase of HeySunday for any reason, we will either send you a replacement product or refund your order, depending on the circumstances. 

A “first-time purchase” refers to a product that you purchase for the first time from us.

PLEASE NOTE: First-time purchases of more than 2 items are not eligible for our money-back guarantee. 

    2.    Recurring Orders: 

For recurring orders (e.g., orders as part of a subscription or subsequent purchases), cancellations must be made at least 24 hours before the next order is processed. Through your customer portal, you can manage and monitor your delivery schedule in real time. 

Please be aware that cancellations made via the portal apply only to future orders, not those already processed.

For further assistance, don’t hesitate to reach out to our support team.