How to cancel an order?Updated a month ago

We understand that plans can change, and you may need to cancel an upcoming order. If that’s the case, here's what to do:

If Your Order Has Not Shipped Yet:

Contact us immediately through our Contact Form or at [email protected]. Please know that orders move to processing very quickly after they're placed, so cancellation is only possible in a short window — we'll always try to catch it, but we can't guarantee it. Include your order number to help us act fast.

If Your Order Is Already On Its Way:

First-Time Purchases:
While we can’t cancel an order once it’s shipped, we’ve got you covered if this is your first time trying HeySunday’s products. If you’re not completely satisfied with your first purchase, we’re happy to offer a replacement product or refund your order, depending on the situation. Not your first order? Unopened items may be eligible for a return once they arrive — see "Do you accept returns?"

In this scenario, please know that a "first-time purchase" refers to the first order you've ever placed with us. If your first order contains more than two packs, you're still covered — refunds are simply capped at a maximum of two packs.

Recurring Orders:
For subscription orders or follow-up purchases, you’ve got full control! You can easily manage your delivery schedule through your customer portal. Just be sure to make any changes at least 24 hours before your next order is processed. Cancellations made through the portal will apply to future orders, but not to any that are already on their way.

Need More Help? We’re here to make things right. If you have questions or need assistance, don’t hesitate to reach out to us at [email protected] or using our Contact Form.