Do you accept returns?Updated 2 days ago

Yes — unopened, unused items can be returned within 30 days of purchase. Here’s how it works:
 
⚠️ Contact us first — always
All returns must be initiated by messaging [email protected] with the subject line “Return Request.” Please don’t ship anything back on your own — we need to create an internal record and send you instructions first, or we won’t be able to process your refund.
 
First order with us? You may not need a return at all
If this is your first-ever order, you’re covered by our satisfaction guarantee — just contact us and we’ll arrange a replacement or refund. See our article “What is your refund policy?” for the details.
 
The details
• Items must be unopened and unused — opened or used items aren’t eligible for refunds.
• Return shipping is the responsibility of the customer.
• A $3.50 processing fee per returned item will be deducted from your refund to cover inspection, repacking, and restocking costs.
• Please do not include any form of payment (e.g., checks or cash) inside the return package — our warehouse is not authorized to accept payments, and any applicable fees will be automatically deducted from your refund.
 
When will I get my refund?
Your refund is issued once the returned item arrives back at our warehouse — or earlier if you provide valid proof of return, such as a return receipt or tracking information. Once processed, it’s credited to your original payment method within 5–10 business days.