Need help? We can give you a call!Updated 2 months ago
Need help? We can give you a call!
We have some good news. In the spirit of making things easier for you, we've opened a phone channel: our support team can now call you at a time that works for you and help you out over the phone.
Managing a subscription online isn't always straightforward, and if something isn't working the way you expected, we'd rather talk it through than leave you guessing.
A member of our team is happy to give you a call. Whether you're trying to skip an order, change how often your sheets arrive, update a card, or cancel altogether — we'll walk through it with you, step by step.
How our phone support works
We don't have a number for you to dial. Instead, you tell us when works for you and we call you, so there's no hold music and no waiting on the line.
We place calls Wednesday through Friday, 9:00 AM to 5:00 PM Eastern Time.
Need us sooner? Our live chat and email support are open Monday through Friday, 9:00 AM to 5:00 PM Eastern Time — so there's always a way to reach us, whichever day you need a hand. Just head to heysunday.com and click the chat bubble in the bottom-right corner to start a conversation.
To set up your call
Just reply here with:
- Your email address — the one linked to your subscription
- Your first name
- The best number to reach you at
- The day and time that suit you — Wednesday, Thursday or Friday, between 9 AM and 5 PM ET
- A quick note on what you need help with — a sentence is plenty, it just means we're ready with answers when we call.
That's everything we need. We'll confirm the details back to you, and someone from our team will call during the window you picked. If we happen to miss you, we'll follow up by email so nothing gets lost.
Want to try it yourself first?
Many subscription changes take less than a minute in your account. Head to heysunday.com and click Manage Subscription at the top of the page — you can sign in with just your email, no password needed, and skip, reschedule, or adjust your order from there.
If that doesn't sort it out, we're here. Ask for a call, or email us any time at [email protected].