Missing or Wrong Item in My OrderUpdated 2 hours ago

If you received the wrong item or an item is missing from your order, we’re here to help make it right.

To help us resolve the issue quickly, please contact our support team through our Contact Form or at [email protected], and include  the following details:

1. A photo of the item(s) you received
   • Please include a clear photo showing the incorrect item(s) received.
2. The item(s) affected
   • Let us know which item(s) are missing or incorrect in your order.
   • Include the name of the item you expected to receive and the item you received (if applicable).
3. How the package arrived
   • Was the package sealed when it arrived, or did it look damaged, opened, or tampered with? If it arrived damaged, a photo of the packaging helps us investigate with the carrier.
4. Your order number
   • Including it helps us pull up your order right away.

Once we have these details, our team can review your request and assist with the next steps. You'll typically hear back from us within 24 hours.